Aggravation eliminated
I know you don't really need to hear more about the desk-building experience , but there is more to tell! I will take this opportunity to point out the ups and downs of the fun I've been having with Office Depot. Good customer service: I used the OD website on Weds to submit a complaint about the desk. I just could not believe that the damn thing was so poorly made. (serves me right for getting the OD "brand," I suppose.) I received an email within a few hours that said that they would exchange my desk for a new one -- the next day! Yippeee! Bad customer service: You must wait patiently at the delivery location, for they will arrive any time between 8:30am and 5:30pm. Right, because I didn't have anything else to do yesterday! We won't even go into the notion of having them call first, because clearly that didn't work last week. But they can't even provide a 3-hour window, like the cable guy? Good customer service, part 2: Then reality set in. Did ...